If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 7 days of receipt.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
How to return the product?
Please contact us (firstname.lastname@example.org) to start the return process. Please include the following information:
Video or photo of the faulty product (if applicable)
*Only items purchased directly from www.icuero.net will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
*You will be responsible for paying for your own shipping costs for returning your item. If you are shipping items worth over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your refund has been processed. It can take up to 10 business days for your funds to return to your account. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
*For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.